Refund Policy

While every effort is made to ensure the quality of our products, if you find any damage or defects in the delivered product, please contact us within 3 days of delivery using the Contact Us form. We do not accept returns, exchanges, or cancellations due to the customer's own reasons. (We do not accept returns or cancellations for reasons such as usability.)

If the delivered product is defective

In the unlikely event that the delivered product is defective, please contact us using the < Contact Us Form> within 3 days of receipt of the product.

After confirming the details of the defect, we will promptly replace the defective product or issue a refund.

If we deem it necessary to check the actual product to confirm the defect, we may ask you to send the product back to us.

We will bear the shipping costs for returning the item.

About the cooling-off system

Because this is a mail order service, it is not subject to the Cooling-Off System.

Once an order has been placed, we will begin preparing for shipment, so cancellations are not possible.

What to do if delivery is not completed

If delivery is not completed for the customer's convenience, no cancellation or refund can be made.

This includes cases such as an incomplete delivery address, refusal to receive the package, long-term absence, failure to post the package, etc.

We can reship your order within 5 business days from the date it is returned to us by the shipping company, upon payment of a reshipment fee ( ￥1,100 for orders within Japan, overseas orders will be quoted separately).

■Caution for orders from outside Japan

Due to international logistics conditions, we may not be able to deliver to your specified country/region.

If the expected delivery method becomes unavailable after the order has been completed, we will ship using another reasonable delivery method.

In that case, the customer will not be required to incur any additional costs.

If no other reasonable shipping method is available, your order will be automatically cancelled.

Orders can be canceled if products shipped internationally are refused, returned, or confiscated by the customs authorities in the delivery area.

Orders cannot be canceled or refused in the following cases

As a result of a customs inspection, the customer may be charged inspection fees, duties, customs fees, or other charges.

Confiscation or destruction due to refusal to do so.

Lost or stolen after completion. Please be especially careful with non-personal deliveries

If the delivery takes longer than expected.

Establishment/Revision History

2021.12.01 Enacted and enforced